Training FAQ

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Here are the frequently asked questions from the Troop Cookie Training.
Have more cookie questions? Email

Cookie Troop Materials & PSMs

What's a PSM?
The Product Sale Manager (PSM) is the volunteer in your community who will be your local "point person" for cookie materials and cookie distribution.

What if we don't know who our PSM is? How do we find out who our PSM is? I haven't heard from anyone!
Contact your Girl Scout Member Services Specialist or email the Badgerland Cookie Team and we can put you in contact with your PSM.

Can we pick up cookie materials at the Council Service Center?
Only if you don't have a PSM assigned to your community - then your paperwork will be at the Girl Scout Service Center near you. Otherwise, the paperwork for your troop was sent directly to your PSM.

If I don’t have a PSM, how do I get a user name for SNAP?
Contact and we can get you set up.

When will we receive cookie materials packet? How?
You should already have your materials, if you don’t, please contact the PSM in your area.

Can we get a list of emails of the cookie coordinators in our area to email them to see if we can swap cookies? This would be great just in case the troop leader is not the cookie manager.
You're on the right track to knowing that swapping cookies is a great way to manage inventory! Please talk with your PSM or Member Services Specialist for contacts within your community. Some communities have set up Facebook pages or Google docs to help with inventory control.

Order Taking & Direct Sale Questions

Can a troop have half girls do direct sale and half girls do order taking?
Definitely. You would place an order by January 25 for cookies for those direct sale girls and booth sales. Be in communication with your direct sale girls so that when the order taking girls orders are due to you on February 27, you can use any cookies remaining from booths and direct sale girls to first fill the order taking girls cookies. You can also order any additional cookies you would need then to fill any remaining orders.

Are the "important money dates" different for troops that are order taking troops only?
A little. If you don't have an order in the SNAP system before February 23, then you will not have a withdrawal on March 4. However, if you are an order taking troop doing booth sales and placed an order on January 25, you will still have a withdrawal on March 4.

Can we choose either Direct Sales or order taking?
Yes, or your troop could do combination of both!

If our troop is doing an order sale only, how can we get cookies for our booth? Is the troop responsible for those cookies?
Any booth cookies that you may want to have for the beginning of the sale on February 13, are due in SNAP on January 25, no matter if you are an order taking troop or a direct sale troop. You will want to use these cookies first to fill your girl’s orders when they come in on February 27 and then place a planned order for any additional cookies you need.

If my troop does order-taking, can girls collect funds when she takes the order?
No, girls only collect payment at the time cookies are delivered.

Can one girl do order taking and the rest of the girls do booth sales, or does the entire troop need to do the same thing?
Your troop can customize the sale to make it work for you!

Cookie Deliveries and Pick-ups in Your Community

Will there be cookies available for pick up?
Yes, there will be cookies available for pickup at the Council Service Centers and cupboards - unless we run out! To make sure cookies are available, it is best to place a Planned Order in SNAP.

If using order-taking method to sell cookies when do we get the cookies to deliver?
If you are going door to door, your troops' Planned order is due in SNAP between March 1 - 6 for pickup from a cupboard near you during the week of March 6-14.

When will you stop stocking the cookie cupboards?
Whenever we run out of cookies or March 15 - whichever comes first!

If we place a Planned Order by 8pm on Sunday how will we know if the cookies are available before Friday?
You will talk directory with your Cupboard manager to set up a pick up time. See page 13 of the Troop Cookie Handbook for cupboard managers or email if you don’t know who to contact.

Where are the Cookie Cupboards?
See page 13 of your Troop Cookie Handbook. If you have questions about where your cupboard is located or who your PSM is, contact

Is there any reason we cannot fill orders for girls as they take them if they are mainly direct selling (instead of waiting until after March 1-6 to turn in order)?
As long as you have the cookies on hand, yes, it is a good idea to fill the orders. However, you may place a planned order for more cookies any Sunday before 8pm to fill orders or use for booth sales. These cookies will be available by Friday of that same week.

Digital and COCO Online Sales + Shipping Questions

Can families set up COCO before February 13?

Can customers use COCO Direct for “in person” sales like last year....or just for shipping only sales?
Yes girls can still send an e-card to remind her customers she’s selling cookies and have them make a “promise order”. She will then follow-up to confirm the order and deliver the cookies and collect the money upon delivery.

How do the online sales dollars get to the troop from COCO?
The council will complete an upload from the Coco Direct website to SNAP.

Where are the cookies pulled to fill online cookie sale orders?
The cookies to fill Coco Direct orders come from a fulfillment center and NOT from the troop or girl inventory.

Will leaders be able to see online sales like we can for the fall product sales?
Yes, once the sale is imported to SNAP you will be able to see the sales.

Can customers have cookies shipped overseas?
No international shipping is not available this year.

What about APO/FPO?
Yes to APO/FPO, but there is an additional $5 shipping charge to the buyer.

What are the shipping costs for digital cookies?
½ case (6 boxes) = $10.95; full case (12 boxes) =$15.30; 8 pack sampler= $12.20. Add $5.00 for APO/FPO shipping.

Can someone order online but not have it shipped? Instead can they have the girl deliver to them?
Not through the Coco Direct email. All customers who order through the girls’ digital cookie store will have their cookies shipped.

Who ships the cookies sold online?
Mrs. Fields Fulfillment center. Mrs. Field’s is a “sister” company of ABC, our baker partner.

When ordering online you said customers have to order in increments of 6 boxes of the same cookie, 1 case or the 8-pack sampler. What if someone wants to order 4 boxes of 4 different types of cookies? Can they order them?
All digital cookie sales are restricted to six boxes of the same flavor, one case of the same flavor (12 boxes) or the 8-pack sampler which contains all variety of cookies except gluten-free.

Why are the online sale orders cookie variety options so restricted?
Because it’s the first year rolling out digital cookie sales and shipment, Girl Scouts USA made the decision to ‘keep it simple’ at the distribution level. Look for these restrictions to ease up over time.

Can digital cookie customers elect to donate to Cookie Share?
No, that feature is not available at this time.

Is COCO mobile on the Droid operating system now?

For online orders are girls able to use their own email addresses or their parents?
It’s up to the parent to determine which email address to use but we advise to keep safety top of mind.

Can we still send out regular ecards telling our family and friends that we are selling but we will deliver to them?
Yes, absolutely!

Will girls who use COCO earn badges?
No. We do not have an online badge.

Do we need to do the troop to girl transfer for COCO Direct or does the council do that?
Through the import process, the council will complete a Cupboard to Troop Transfer and a Troop to Girl Transfer.

If girls sell cookies through COCO Online Marketing “promise to purchase” ecards, are they considered Order Taking cookies? When is the money for these sales taken from the troop account and how do the girls get credit for these?
A girl will use the cookies she has received from her troop coordinator to fill these orders. The customer will need to pay the girl directly. The girl will need to turn that money into the troop. The money for these cookies will be withdrawn during the ACH process depending on when the troop ordered these.

On COCO, how do people pay?
If a customer was sent the “COCO Direct” ecard, they will have the opportunity to pay by credit card or e-check. Otherwise, if the customer received a “promise to purchase” e-card, a girl collects payment from her customer when she delivers the cookies.

What happens if there are duplicate ecards from girls to one email address? For example, what if sisters are sending them to their grandma?
Nothing happens; Grandma gets both invitations to order. And, hopefully, Grandma will purchase from both girls!

Will the emails in COCO be used for marketing purposes?
No, they will not be used for any purpose other than the girl sending her e-cards.

Some of my parents are concerned about privacy issues with the e-tools. If a girl enters friends' or family members' email address in COCO will these email addresses be sold or used for other advertising purposes? Will they get email about future council sales from the council or GSUSA?
These emails are not sold or used for advertising purposes. These emails are only visible to the girl who enters them. The council and GSUSA have no access to these emails.

Cookie Booth Reservation Questions

Will I be able to sign up for more than three booths?
Yes, three more slots open each week. Remember, these are only the Badgerland-secured Cookie Booths (Walmart, Sam’s Club, Copps, Pick n Save, Valley View Mall, East Towne and West Towne Malls). You are also encouraged to reach out to businesses in your community and set up as many Troop Secured Booths as you’d like!

How hard is it to get a booth after registration opens January 12?
There are 1800 booth slots available, so you will not have any problems getting a booth spot!

When will we know our booth lottery results?
There is no lottery this year. Each week you can log into SNAP and secure three booth sales for your troop; you will see which ones are available when you log in. See page 12 of the Troop Cookie Handbook for how to secure a cookie booth.

Can arrangements be made with Walmart and Sam’s Club to have booth sales inside due to cold weather?
Unfortunately it is not possible. Walmart and Sam’s Clubs corporate policy is that all “Third Party” organizations must set up outside.

What’s the date to sign up for council pre-arranged booths?
Now through the end of the sale you can sign up for three booths per week for your troop or IRG.

Are the booths we secure in the booth lottery already advertised in the Cookie Finder website?
Once they have been reserved by a troop, they will be automatically uploaded to the Cookie Finder website.

All About Cookie Booths: Cookies, Credit Card Readers & More

How do I figure out how many cookies to order for booth sales?
See page 12 of your Troop Cookie Handbook.

Do we order booth cookies as a troop? Then if there are leftover cookies can we give girls the opportunity to sell them on their own, in addition to what they have already sold?
Yes calculate your troop cookie booth order (page 12 of the Troop Cookie Handbook) and then, if you have leftover boxes, they can be distributed to individual girls in the troop. You must do a Troop-to-Girl transfer in SNAP (page 8 of the Troop Cookie Handbook).

Do the girls bring the cookies they have ordered to the booth sales or are booth sales a separate cookie order?
It is up to you if you'd like them to do this. It is a very good idea especially as the sale gets toward the end.

If we signed up for a council-secured booth location how do we get our cookies? Are these supposed to come from our own stock and, if so, how do we plan for it?
The cookies do come from your own stock. You can place a planned order any Sunday before 8 pm for cookies that you will need later in the week. If it is getting closer to the middle to end of the sale, you can chat with your girls/parents to determine cookies remaining and use these instead of ordering more in.

If we still have cookies after the sale officially ends on March 22, may we continue to set up booths?
Yes! If you still have cookies remaining, yes, please continue to sell them.

Does a girl get a booth patch with every booth she was in or does she get one patch no matter how many booths she was in?
The Girl Scout will earn one booth patch total.

Can we get credit card readers for booth sales this year?

When can we start reserving credit card readers to use at booth sales?
Now! Remember, Badgerland has a limited supply. Email with this information: - troop number - requested date you would like to use a card reader - which Service Center you plan to pick-up reader up from - and if you used a reader last year. (If not, we will need to get an account set up for your troop.)

Can we use the credit card reader for the entire sale?
Sorry but there are a limited number of readers available around Badgerland so we’ll use a check-out system to ensure many troops get a chance to use them at their booth sales.

Is there a charge per transaction if my troop uses the credit card reader?
There is a charge but Badgerland Council incurs the costs and does not pass them along to the troops.

Can we get our own reader and use it?
Sure. Your troop could consider getting a Square reader. The company is running a promotion to troops for a free square reader for a new account AND free processing for the first $1000 in sales – that would equal 266 boxes of cookies. Here’s the link if you want to pursue creating a troop Square reader account: Note: Badgerland will not absorb any fees your troop incurs using this reader if you have more than $1000 in sales! Before you sign up for Square consider this: After the first $1000 in sales, there is a processing fee of 2.75% per swipe. To maximize your profit, consider limiting credit card sales to minimum orders of at least 4 boxes. For example, if a customer purchases 4 boxes at $14.00, the troop incurs a processing fee of 38.5 cents (if this sale occurred AFTER your troops’ first $1000 in transactions.)

If a troop wants to have a booth sale at a Walmart on a day other than Friday, Saturday or Sunday, do they just contact Walmart themselves?
Sorry but no. There is a formal agreement between Walmart Foundation and GSUSA that restricts us to a limited total days of Girl Scout usage. The agreement equates to a few Fridays, but mainly Saturdays and Sundays being available.

Will the council secure any booths for troops to sign up for during spring expos around Badgerland?
We are reviewing different expo opportunities and will add as they are finalized to the first come, first served system in SNAP.

Occasionally we have had issues at booth sales where someone approaches us and says the cookies they got yesterday at this booth are bad. We have replaced the box and taken the hit. How should we handle this?
If they have provided you with the box, then you may enter a "damage order" on SNAP. We will need to receive this box back at the council to provide to ABC for their investigation into what caused the issue.

Are booth sale estimates been adjusted for rural areas such as Monroe where there are large troop counts but not a lot of residents within the community to purchase cookies?
The booth estimates are an average of all booths that are conducted in our council. You will need to use your best judgment on what you feel is appropriate for your area.

If a troop has more Girl Scouts, shouldn't they get more entries in the council Pre-Authorized booth locations for Sam's Club/Walmart etc. locations?
We want to make it fair that all troops have access to these booths. After the first two weeks of spots are given out, we will be opening the booths up on a first-come, first-served basis.

Can the council generate a list of major businesses that do not allow Girl Scout cookie booths? (ex: Target, Costco) This will save leaders lots of time.
Wow this is a terrific idea! We don't have this information compiled today but as you discover locations that won't allow booth sales email us and we'll start putting together a list and put it up on the leader cookie resource page of the website.

SNAP Questions

What is SNAP?
SNAP is the online cookie management program you will use to manage your troops cookie sale. You can access it here.

How does the troop leader get set up on SNAP?
The PSM for your community should set up your troop in SNAP. If you are not set up yet, please contact your PSM or the Badgerland Cookie Team to help you get logged into SNAP.

SNAP is no longer accepting my username and password, what do I do?
Contact your PSM or the Badgerland Cookie Team. NOTE: if you are using your login from last year, it is no longer valid.

Do we have to re-enter all the girls' names in the SNAP program again even if some are in the system from last year?
We have uploaded all girls who were registered for your troop and in the membership database as of January 6. If you don't see a girl on your troop roster, then we didn't have her associated with your troop and you will need to add her in SNAP. If you have to add a girl, please contact your Member Services Specialist to determine if they girl has registered and isn’t associated with your troop or if the girl still needs to register for Girl Scouts.

Do IRGs (Individually Registered Girl Scouts) use SNAP?
Not unless they absolutely want to or need to. The council usually handles Individually Registered Girl orders.

If an order-taking troop puts an order into SNAP before February 23, will money be pulled even though no money has been deposited as of that date?
If an order taking troop places an order on or before February 23, money will be withdrawn on March 4. That is why an order taking troops planned order is not due until March 1-8. Even if NO money is being pulled from your account, you may still receive an email which states “$0 will be pulled from your account on March 4.” SNAP automatically generates this email and doesn’t realize to NOT send an email to troops which have a Zero balance.

If a Planned Order is placed, does the Cookie Cupboard add them to your inventory in SNAP or does the troop need to add to the inventory via a transfer?
They will be added automatically to your troop’s inventory upon pick up of the cookies. The troop will NOT do a transfer.

Can we have more than one person (leader and cookie moms) access our troop's SNAP accounts with their own email addresses?
Yes, there can be multiple users for each troop. Each with their own login.

When will SNAP password be active for leaders?
It is active right now. If you are not able to get into SNAP, please contact your community PSM or email

ACH Withdrawals

Which person in the troop is getting the email reminder about the ACH withdrawal (troop leader, troop treasurer, cookie chair)?
The first person listed as the Troop contact in the My troop/edit troop information area of SNAP.

If I am a veteran troop do I need to fill out my bank information again?
Yes, as we have to have your permission to do the ACH withdrawals and we wiped the system clean from last year.

Regarding the order-taking option: If picking up ordered cookies on March 6-14 when is the first ACH withdrawal? Do ordered cookies also get entered in SNAP?
The first ACH withdrawal will be on March 25. Yes, ordered cookies get entered into SNAP.

How do ACH pulls work when you have girls doing both direct sales and order taking?
Your troop will be following the full ACH schedule. You need to make sure that your direct sale girls turn in money by February 25 so that you have enough in the bank account for the withdrawal on March 4.

Please review the financial timeline for the troop ACH withdrawals. When do they draw from our account for the order placed?

  • 30% of your balance for all orders placed in SNAP by February 23, will be withdrawn on March 4. You will receive an email on February 23 indicating the amount to be pulled on March 4. Even if NO money is being pulled from your account, you may still receive an email which states “$0 will be pulled from your account on March 4.” SNAP automatically generates this email and doesn’t realize to NOT send an email to troops which have a Zero balance.
  • 40% of your balance for all orders placed in SNAP by March 16, will be withdrawn on March 25. You will receive an email on March 16 indicating the amount to be pulled on March 25.
  • The remaining balance for all cookies ordered in SNAP by the end of the sale will be withdrawn from your troop account on April 6. You will receive an email approximately March 31 indicating the amount to be pulled on April 6.

If we are an order taking troop will we have an ACH pull on March 4?
If your troop does not have a balance due to the council on February 23, no money will be pulled on March 4. Even if NO money is being pulled from your account, you may still receive an email which states “$0 will be pulled from your account on March 4”. SNAP automatically generates this email and doesn’t realize to NOT send an email to troops which have a Zero balance.


Troop Resources

Can we make our own tax deductible receipt?
Yes, you can.

Is there a template for this receipt?
We’re working to create one and will have it uploaded under the Cookie Forms tab at

Are the Excel order-estimating spreadsheets available for us or do we create our own?
They’re available at under forms. Spreadsheets are available for new troops and existing troops.

Can you post the PowerPoint slides and Troop Cookie Training online?
Yes. The presentation information slides and the complete training videos (for Cookie Rookies and Experienced) are available at

Cookie Share

Please clarify the Cookie Share/donation program.
Cookie Share is an opportunity for a customer to "purchase" cookies to be donated. A customer pays for the cookies, which are then donated by the troop to an organization of their choice. This is a very popular feature of the Cookie Program for the girls who enjoy selecting where to donate their Cookie Share cookies. Look on the order card for the Cookie Share column to be checked when customers purchase these cookies.

Can we choose more than one Cookie Share organization to donate our cookies to?
Yes. But remember it’s up to the troop to deliver those cookies to the chosen organization(s) so you may want to limit to just a few.

Why doesn’t Badgerland do an organized troop sending cookies to the military? Is this something that could happen?
Badgerland does not have a council-wide Cookie share program beneficiary. That’s because the program is set-up to be girl-led and troop driven; it’s an opportunity for the girls to determine the issues and programs important to them.

Gluten Free Cookies

Will gluten free cookies be on the order form? If not, will we have any product information for the customers? A half-sheet info sheet would be nice to staple to order form.
Because the gluten free cookie is a pilot project, it will not be on the order form. There is a flyer at that you can print for your troop to use.

Can gluten free cases be returned?
Gluten free cookies cannot be returned, but if you have any remaining, please let us know and we can then help get your information to troops that weren't able to participate.

Can we get more gluten free cookies if we sell out of them?
IF the council happens to have gluten free cookies remaining after all orders are placed on January 25, then, yes, you will be able to get your troop more cookies. However, we are unable to order more from the baker.

Can we re-order gluten free cookies?
Possibly, but we cannot guarantee it. A very limited number of cases are available.

What if our troop is not doing direct sale? Can we still get gluten free and even a reorder if needed?
You can get gluten free cookies if you place an order by January 25, but we cannot guarantee a reorder.

Are the new gluten-free cookies vegan and wheat, dairy, egg free?
They are not vegan. Here is the ingredient list: Certified gluten free whole grain oats, semi-sweet chocolate chips (sugar, chocolate liquor, Cocoa butter, dextrose, soya lecithin), peanut butter (peanuts, salt), butter (sweet cream, salt), pure cane brown sugar, pure cane sugar, eggs, invert sugar, water and baking soda.

If we already ordered GF can we order more by January 25?
Yes but you won’t be guaranteed the cookies.

Will GF cookies be in SNAP?
No because gluten-free is still a pilot, they are not available to be ordered or tracked in SNAP.

Do GF count toward rewards this year?
Because the gluten free cookies are a pilot project and not in SNAP or on order cards, the cookies ordered are not part of the girl’s recognitions this year. If GSUSA chooses to carry this cookie as part of the regular lineup in the future, it will definitely become part of the recognition program.


Where are the important dates listed?
See page 2 of the Troop Cookie Handbook for all the key dates.

Can sales start early in the morning of February 13?
Yes! All sales may begin anytime on February 13.

What’s the date for order taking troops to have their orders in?
Planned Orders are due between March 1-8. See order-taking details on page 10 of the Troop Cookie Handbook.

Do we need to order cookies on January 25? Or can we just take orders and order cookies between March 1-6?
If your troop wants to have cookies available for starting on February 13, then you will need to place an order by January 25. If you aren't planning any booth sales in February, then you can place an order between March 1-6.

When do we have to stop selling?
March 22 or when all your troops’ cookies are sold.

When do planned orders begin?
February 15.

Because it's been so cold lately, will the sale be extended if a cold spell like this happens again?
Your troop may continue to sell after March 22 if you still have cookies remaining.

Will they be able to take pre-orders before February 13?
Nope. The cookie sale begins on February 13. 

What is the last day to place orders in SNAP for direct sales and order taking?
March 22, but we may not be able to guarantee all varieties as we are finalizing the sale.

Does COCO Direct sales start on February 13 also?
Yes all sales start on Friday, February 13.

Why are we getting cookies on Thursday before we start selling? How we can sell on Friday if parents are picking up that day?
No worries. If you haven’t connected with your parents yet to hand out cookies, your Girl Scouts can still sell using order cards and e-cards through COCO!


Can we return cookies?
Yes. Troops may return unopened, clean and undamaged full cases of cookies between March 8-11. REMEMBER: good communication between troop cookie coordinators and parents/girls are required to help with inventory issues at the troop level. See details on returns on page 8 of the Troop Cookie Handbooks.

Last year I swapped out full cases of cookies for more popular flavors. Is that still possible?
Sure. You can do full case swaps at any time as long as the Cupboard or Service Center has the inventory available.

The informational brochure going out to parents (Family Guide to Cookies) states they have to have unopened, undamaged cases of cookies returned to the Troop Cookie Coordinator by Friday, March 6. When does the troop have to have them returned to the Cookie Cupboard?
Cookies are returned to Service Centers between 8 and 11 March. Cookies are not returned to Cookie Cupboards. IMPORTANT Be in touch with your families well before the return weekend to understand if they are overstocked. If they have too many cookies, redistribute among your families or return the unopened, undamaged cases during return weekend. This is the ONLY opportunity to do returns.

Where are the "rules" for returns?
See all the details and rules for returns are listed on page 8 of your Troop Cookie Handbook.

Is there a limit to cases you can return?
No. Please note we will be monitoring orders to help reduce excess returns.


Why did the rewards system change?
Adventure Points are the direct result of two years of input from Badgerland Girl Scouts – both girls and their families. We heard loud and clear that girls want more choices of items with a broader appeal at all age levels…from the youngest Daisy Girl Scouts up through Ambassadors. Additionally, girls and their parents said they wanted rewards that were higher quality (fewer plastic tchotchkes!) and relatable to the experience of being a Girl Scout (including rewards like the bike and tent and a generous Badgerland Bucks system) while building on traveling and experiential opportunities. Badgerland reviewed Awards Programs offered by all our 39 sister ABC councils and created Adventure Points which allows girls to have more choices of the types of rewards they’ve been asking for at all selling levels.

We have girls in different troops but in the same family. Is there a way to only get one recognition (so they don't have 2 bracelets, etc.) but still have the money split between the two girls?
Resolve situations like this directly with the troop leaders for your daughters' troops.

Can a troop opt out of rewards in order to earn more money per box for the troop?
No. A big part of the Cookie Program is helping a girl learn decision making and goal setting skills and the rewards are part of that structure.

Do girls still get all rewards leading up to their points or points only go to that specific point tier?
Rewards are cumulative up to the 407 box selling levels. For girls selling fewer than 407 cookie boxes she will earn rewards at different selling levels; many of those levels have choices (example at the 132 box level she will choose between a sport bottle, sunglasses or Badgerland Bucks.) Rewards up to this level are cumulative.

I don’t get it. Can you please explain Adventure Points again.
Once a girl sells more than 407 boxes she starts accumulating Adventure Points. She can spend her Adventure Points on more than one item as long as the math adds up! For example: if a girl sells 804 boxes, she has earned 3 Adventure Points (as well as all the other goodies along the way). She may choose to ‘spend’ her Adventure points on a camp chair and $75 in Badgerland Bucks or she could just spend all 3 points for a Milwaukee Zoo Annual Family Pass and Parking. Point Rewards can be mixed and matched!

So if the girl reaches 19 points does she select one item at every adventure point level?
No she will mix and match the 19 points and select multiple items that add up to 19 or she may select one 19-Point reward. There are five options to choose from at the tip-top 19-Point reward: $1200 Badgerland Bucks, unlimited 2015 camp sessions for 2015, a Disney World trip for two, a trip for two to San Diego or a MacBook Air!

When will rewards come in?
Rewards will be available for pickup from your community PSM between May 1-15. NOTE: Badgerland Bucks and Adventure Point rewards will be mailed directly to girls' households in mid-April.

Is there any way to count the gluten free cookies towards girl rewards?
Because the gluten free cookies are a pilot project and are not in SNAP or on order cards, these cookies are not part of the girl’s recognitions this year. If ABC chooses to carry this cookie as part of their regular lineup in the future, it will definitely become part of the rewards program.

Can girls use Badgerland Bucks at trading posts at Camp Ehawee, Camp Black Hawk and CampHERO?
Yes, they can be used in the trading posts at both Camp Ehawee and Camp Black Hawk and redeemed for merchandise in all Badgerland Shops.

Did you say booth sales go towards a girl's recognition and rewards? How does that work?
Yes, booth cookies count toward girl rewards. The easiest way, is to calculate how many hours the girls sold cookies and the number of cookies sold throughout the booth. Determine the number of cookies sold per hour and then complete a Troop to Girl transfer those to the girls based on how many hours she worked.

Troop Rewards - Based on registered girls or girls selling? We have two girls registered who haven't been at meetings for several months.
The troop reward is based on "per girls selling."

How do troops earn the extra money per box this year?
Troop rewards are based on the per-girl selling average:
1-155 boxes: earns 60 cents per box
156-251 boxes: earns 65 cents per box
252+ boxes: earns 70 cents per box

What are details on all the Adventure Point trips?
More details about all the trips will be coming out shortly as we get closer to the start of the sale. They are going to be awesome!

Troop Reward @ the Kalahari

How does my troop earn the trip to the Kalahari?
This reward is for those troops with a cookie selling average of 195 boxes per girl selling.

If my troop earns the reward, who can attend the event at the Kalahari?
Only girls that sell can attend. Additionally adults covering the girl-to-adult ratio for the event will receive free tickets. Keep these guidelines in mind:

  • The adults covering the girl-to-adult ratio are required to be registered members with a current background check on file.
  • The number of adults needed to cover the g-to-a ratio can be found on Page 19 of the Volunteer Essentials Quick-Start Guide.

Does the troop leader get a wristband or will there be supervision provided at the Kalahari if the troops goes?
Enough wristbands will be provided to the troop to meet the girl/adult ratio rules for Girl Scouts.

Will parents be able to purchase Kalahari tickets again this year for the Troop Reward?
Yes, as we get closer to the event, we will send out more information on the cost.

When is the Troop Reward Kalahari trip?
It is a SUNDAY event – May 17, 31 and June 7. Troops earning the reward will be notified and select their date to attend.

Will you consider adding a Saturday for the troop reward trip?
Not this year because the dates have already been reserved and published. We will consider a Saturday date for 2016 if possible.


Lots of Other Questions

If parents are divorced is it recommended to obtain a permission slip from both parents?
Yes if both parents will be responsible for the financial obligation or repaying the cost of the cookies then both should sign.

How does a troop leader without a daughter get into COCO to see how their girls are doing?
Register as troop leader.

What if girls have not yet registered? Is it too late for them to sell cookies?
No, it is not too late. Girls can join Girl Scouting anytime. Get registered now to participate in this amazing opportunity!

My daughter switched troops this year. Where can I get her numbers from last year? Will her new troop leader have that info?
Your daughter's numbers are still in SNAP, but with her old troop information. Email us and tell us your daughter's name, and what troop she was with last year, and we can provide you with that information to give to your daughter's new troop leader.

Can a girl whose troop is not selling cookies still participate in my troop's sale?
Yes, any registered Girl Scout can sell cookies whether or not she is in a troop. Her troop would still benefit from the proceeds of her sales and you would need to work that out with the troop.

Where would I find previous sales for an IRG (Independent Girl Scout) for 2013-14 Cookie Program but is now in a troop?
Email the Badgerland Cookie Team to determine what she sold in the past.

What cookies are safe for nut allergies?
To determine if cookies are safe for varying allergies, a customer should refer to a girls order card or access the nutritional information for cookies at A girl also has this information on her Coco Mobile app that can be downloaded to the parents smartphone.

If a customer wants to pay for cookies with a check how do they write it to the troop?
Make it out to the troop or Badgerland Council! For example, Girl Scout Troop 2660.

Is there a fee for bounced checks?
The fee is determined by your bank.

What should leaders do about bad checks received from girl sales or from booth sales?
If you receive a NSF check notification from your bank. Fill out the Returned Check Reimbursement form and submit with original documentation from your bank. We will work on collecting those funds for your troop. Please keep a copy of your documentation from the bank for your records.

Where do I go to find the different clip-art pictures to make posters with my troop?
Visit and click on the Flickr link (2 dots) on the top right of the screen.

Is a copy of the "Cookie Pledge" available so leaders do not have to recreate?
Yes, look for the pledge and other resources Forms & Resources.

We are a new troop but have some members from a troop that disbanded. How do we check if any of those that were from the prior troop might be on the delinquent payers list?
Contact your Membership Services Specialist.

As a new troop it is hard to even figure out what the options are or what is realistic to do in a year. Do you have any stats on average cost of troop activities that we could use to set goals for cookie sales?
Please use the New Troop Cookie Estimate worksheet for averages on number of cookies sold per girl selling.

How do we go about doing fundraisers other than cookies or magazine/nuts in the fall? What is the process of saving for a big trip?
More information about conducting additional money activities for your troop is in the Volunteer Essentials Guide. There is Fundraising Application form to be completed before a fundraising event can be held.

Are you required to sell cookies prior to other fundraisers? If so, does this apply to the individual Girl Scout or the whole troop?
The criteria for additional fundraisers to be approved is that the troop participated in both Product Sales. Troops that started after the product sales concluded are exempt for this. It applies to the majority of the troop.

I was asked by a local chef if he could buy cookies from our troop and feature that cookie in his dessert in his restaurant.
Yes, the troop may sell the cookies to a business. The business can use that product to create another product. However, the business may not market the product in any way associated with Girl Scouts or Girl Scouts of Wisconsin- Badgerland Council. The business also must not use any of the trademarked cookie names when advertising the product (Thin Mints, Peanut Butter Patties, Caramel deLites, Samoas, Lemonades, Thanks-A-Lot and Trefoils). If the business wishes to partner with Girl Scouts through the Girl Scout Cookie Program or if you have any additional questions about this contact Lori Astell, Director of Strategic Relationships, 800.236.2710 x1148.

When do we, as a troop, collect money from our girls?
Promptly and frequently since there are multiple ACH withdrawals from your troop account. It would be best to have collection dates of February 25, March 17 and March 22. You could also have more than that.

When do girls collect money from their customers?
Direct sale = at time cookies exchange hands
Order taking = at time cookies are delivered

Customers are asking for Samoas. What cookie is that?
The Samoa is the same cookie as the Caramel deLites. It is made by the other licensed baker and simply they call it a different name.

What will be the "use by" date on the cookies for this 2015 sale?
Expiration dates are September 1, 2015. The exception is the gluten-free cookies which have a shorter shelf life.

Where can we find the ordering ratio tool?
Right here on our website along with lots of other great resources!

In the past, you had to participate in cookie sale to apply for camp scholarships. Is that the same?
Yes, for a girl to be eligible for a Campership Grant, she must participate in the Cookie Program.

Where do we find out more details about Bling Your Booth and #OneMoreBite?
See details about both of these opportunities for your troop to earn dollars through these GSUSA contests at